Manager In Training (MIT) - Rooms Division

Job Summary:
The Manager In Training (MIT) - Rooms Division is a 13-month developmental role aimed at grooming future leaders for the Guest Relations team at The Breakers. The MIT will progress through Call Center, Lobby (Front Desk & Concierge), and Management phases to become proficient in service standards, operational excellence, and shift leadership fundamentals. This role focuses on providing exceptional guest experiences, revenue management support, and upholding quality, safety, and brand standards in preparation for advancement to a supervisor, management, or similar leadership position. This full-time position will require full flexibility to work daytime, evening, and overnight shifts, including weekends and holidays.

Qualifications:
- Bachelor's degree in Hospitality Management or related field preferred; graduated within the last 2 years
- Previous experience in customer service or hospitality industry is a plus
- Strong communication, leadership, and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Demonstrated aptitude for learning and development
- Willingness to work flexible hours and shifts as needed

Responsibilities:
- Rotate through different departments to gain exposure to various aspects of the rooms division operations
- Assist in ensuring high levels of guest satisfaction by providing support in resolving guest inquiries or concerns
- Learn and implement revenue management strategies under the guidance of experienced supervisors
- Participate in training sessions and workshops to enhance leadership and operational skills
- Collaborate with team members to uphold quality, safety, and brand standards across all guest interactions
- Prepare for a future role as a supervisor, manager, or leader within the organization

Career Path:
Upon successful completion of the 13-month training program, the MIT - Rooms Division will be prepared for placement into a supervisory or management position within the Guest Relations team at The Breakers. Advanced leadership opportunities within the rooms division and other related areas may also be available based on performance and organizational needs.