Technical Analyst - Workday

Job Description
Title: Technical Analyst - Workday

Duration: 6 Months

Location: Portland, OR - Hybrid (Mon, Wed & Thur)

Job Description

Provides support to operational employees in optimizing technology, systems and business processes. Key Job Information Professional Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices Solves complex problems; takes a broad perspective to identify innovative solutions Works independently, with guidance in only the most complex situations

Key Responsibilities: Troubleshooting Responds and triages issues from end users on Workday issues. Looks for trends and proactively resolves systemic issues. Researches and investigates root- cause issues and leads cross-functional efforts to resolve. Implements system changes in accordance to the governance process. Negotiates deadlines between IT, external vendors and end users.

Monitoring: Proactively monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Coordinates integration implications with affected areas of the business and proactively implements process improvements

Upgrades and Testing: Analyzes anticipated system upgrades or changes from a cross-functional perspective and proactively identifies and drives the mitigation of potential issues. Recommends and implements new functionality providing operational improvements and efficiencies.

Reports: Designs and builds complex reports, dashboards and analytics. Recommends and operationalizes creative ways to provide data to end users to support business process and system improvements. Consultation Serves as a subject matter expert and a strong consultative partner to end users, various centers of excellence and others. Identifies, proposes and initiates significant improvements and measurable business benefits by seeking to understand and fully address client needs and leading significant programs of improvement; enhances existing approaches to process improvement and/or develops new approaches. Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited.

Requirements

Requirements

• Bachelor's degree in computerscience, engineering or related field or equivalent experience.
• Experience Typically 3-5years of experience either in using Workday.
• Competencies (Knowledge,Skills, Abilities) Functional Competencies Knowledge of systems used indepartment.
• Knowledge of business-unitoperating processes.
• Knowledge of configuratingsystems or application system development, relational databases and codingprinciples.
• Intermediate skills incustomer focus Intermediate skills in enterprise/business awarenessAdvanced skills in analysis and problem solving

General Competencies

• Advanced skills in businessprocess relationships.
• Advanced skills inorganization and prioritization Intermediate skills in project management
• Physical and CognitiveDemands Cognitive Level Substantial: Consistent use of logic or scientificthinking to define problems, collect information, establish facts and drawvalid conclusions.
• Cognitive Ability to adhereto set response times, deadlines and time-sensitive tasks
• Ability to follow accuracystandards
• Ability to follow through ondecision-making tasks
• Ability to interacteffectively and collaboratively within a team environment
• Ability to communicate andproblem solve when under stress
• Ability to respond and adaptto frequent change
• Ability to accept anddemonstrate self-awareness when provided constructive feedback
• Ability to discern feedbackand acknowledge ownership of areas of improvement
• Ability to avoid futuremistakes by applying reasonable skills to new but similar work situationsor tasks
• Ability to successfullycollaborate with peers, managers and others within the organization
• Demonstrates sound memory
• Ability to process newinformation to be applied consistently to work tasks Schedule/Attendance
• Ability to work long hours
• Ability to work a variableschedule
• Ability to report to work andperform work during periods of severe inclement weather
• Ability to consistently meetattendance standards for regular, reliable, predictable, full-timeattendance
• Ability to work on-callschedule in special circumstances.

Physical Capabilities

• Driving/travel/commute: Dailywithin service territory - Occasionally (one to two times a month or less)
• Computer use (use computerregularly for entire work shift)
• Lifting/pushing/pulling: Upto 50 lbs.
• Carrying: Up to 10 lbs.
• Carrying: More than 50 lbs.
• Unstable surfaces requiringbalance (i.e., moving equipment, boats) (check all that apply):
• Elevated areas (i.e.,catwalks, roofs and high buildings)
• Confined spaces
• Walking distances andsurfaces (long distances and over rough, uneven or rocky surfaces