Patient Service Representative
VNA of Care New England
Patient Service Representative/PDC
The Patient Service Representative/PDC is the key contact for patients visiting PDC. The incumbent greets patients, processes forms and paperwork, and handles financial arrangements. Provides clerical support, performs extensive scheduling duties and serves as liaison between patient and medical staff. Performs data entry, and other job-related duties.
Duties & Responsibilities
Obtains patient registration information upon initial telephone contact.
Greets and processes patients entering department.
Performs discharge functions, including scheduling of multiple physician appointments, return visits, referrals and tests.
Manages patient data, charts and files.
Assists with patient financial process to ensure payment of services provided.
Provides clerical support to department as needed.
Protects and preserves patient rights to confidentiality.
Performs other job-related duties as required or requested.
Requirements
Associate's Degree and two years experience with third party billing in a medical office environment, or equivalent combination of education and experience. Must have strong interpersonal and communication skills and be proficient in the English language.
Internal Posting Period: 11/12/2025 - 11/21/2025
About Us
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
EEO Statements
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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