Patient Services Representative

Front Desk Patient Service Representative

Tacoma, WA Full-Time | In-Office | MondayFriday (Closed weekends/holidays) $21.31 $38.59 per hour

About Us

Cardiac Study Center is a leading outpatient cardiology clinic serving the Puget Sound region for over 50 years. We are committed to delivering compassionate, innovative cardiac care that puts patients first.

Job Summary

We are seeking a Patient Service Representative (PSR) to join our front desk team in Tacoma. This role is responsible for greeting patients, managing check-ins, verifying insurance and patient information, collecting payments, and supporting a smooth clinic experience.

Responsibilities

• Greet patients, visitors, and guests professionally
• Verify and update patient demographics and insurance information
• Register new patients who have not pre-registered
• Coordinate with insurance specialists for referrals as needed
• Collect and balance co-payments and daily ledgers
• Prepare next-day appointment schedules
• Request clinic supply orders when needed
• Support other front office team members as available
• Close and secure the clinic at the end of the workday
• Other administrative tasks as assigned

Qualifications

Required:

• High school diploma or GED
• 13 years of experience in a healthcare or front desk role
• Strong communication and customer service skills
• Basic math skills and attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to occasionally travel between clinic sites

Preferred:

• Experience in a medical office or cardiology setting
• Knowledge of EMR systems

Benefits

• Competitive hourly pay ($21.31 - $38.59 based on years of healthcare experience and education)
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with employer match
• Opportunities for internal growth and development

Work Location

1901 S Cedar St, Suite 301 Tacoma, WA 98405 This is an in-office position.