Tech Lead

Tech Lead

Responsible for innovation and end to end launch of products. Collaborates with global commercial services partners and customers to codevelop a roadmap and drive products and features from concept to launch in a fast paced environment. Works with cross functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement. Turns data insights into products with actionable outcomes to the ultimate customer. Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization. Develops, owns, and executes product roadmap. Works with user focused departments to define the self service user experience, support, and monitoring for customers. Partners with sales departments to define the user experience for internal GCS users, including support and monitoring. Translates product roadmap features into well defined product requirements including features, user stories, and acceptance test criteria. Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders. Leads the product functional design process based on an intimate knowledge of the users and technology. Defines and executes go to market plan, working to ensure that product management, marketing, and sales have what they need to be successful. Develops and maintains appropriate tracking and reporting of product performance post launch to evaluate future investment.