Field Service Engineer - San Francisco

Field Service Engineer - San Francisco

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

Build What Matters: Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.

Innovate with Agility at a Global Scale: Work in an entrepreneurial environment that enables speed, collaboration, and global impact.

Grow in a People-Centered Culture: Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. The territory for this role includes San Francisco and the Northern California region. Candidate must live in the territory.

Key Duties and Responsibilities

Maintain inventory of parts and supplies

Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.

Manage an expense account, service tools and spare parts inventories.

Interface daily with internal and external customers

Submit written reports

Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions

Meeting daily service repair needs and driving customer satisfaction through service excellence

Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory

Compliance of field service technical standards is required

Meeting departmental expectations regarding the following: Response time PM completion Rates Service callbacks Customer Satisfaction Survey Results

Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays. Other duties as assigned.

Education, Experience, and Qualifications

Technical school or military technical training equivalent in Electronics Technology or Computer Science required

Biotechnical training or associate degree or higher in an engineering discipline a plus preferred

1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required

High mechanical aptitude and good problem solving/communication skills

Fluency in English as well as local language of the residential country is required

Knowledge of electronic measuring equipment

Ability to work with a team

Customer relationship skills.

Licenses and Certifications

Valid Passport or eligibility required required

Standard Physical Demands

Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely Possible exposure to mechanical, biologic and chemical hazards

Travel Requirements

75% Travel may be required, including international. Requires travel on short notice; overnight travel may be required depending on service region requirements

What We Offer

The hiring range for this position is $75,000-$110,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.