Customer Account Representative

Duties and Tasks:This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Develops and maintains strong values and relationships with customers. Enters Purchase Orders in a timely manner. Checks all POs for errors and makes corrections as needed. Monitors Orders in production to ensure customer due date is met. Answers Customer Calls and aids in directing them to the correct individual. Assist in updating quotes as necessary. Works with production on changes necessary to maintain accurate BOMs. Works with customers forecast. Assures forecast requirements are met per customer and GP agreements. Assists customers with daily hot lists, including providing tracking information, date of arrival and or status on production floor. Implements changes to existing accounts and adapts to changes in customer procedures. Identifies opportunities for improvement and suggests ways to implement. Other tasks as assigned by management to ensure the realization of company goals.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience High school degree required, some college preferred or combination of education and experience. Must have a minimum of 2-4 years of customer service experience in a manufacturing environment. Must have the ability to work in a fast-paced environment, adapt to changing priorities, meet deadlines, multitask effectively, and work well under pressure. Must be able to understand and update BOMs as needed. Must be able to demonstrate knowledge and experience working with a resource planning (ERP) system and ISO-9001-2015 quality system. Proficient computer experience (Word, Excel, and Power Point). Ability to work with little or no supervision. Strong communication skills with vendors, production and sales Language Skills Ability to read and interpret documents such as safety rules, production schedules, purchase orders, maintenance instructions, and procedural manuals. Ability to write reports, procedural manuals, and correspondence. Able to communicate effectively with customers, vendors, and other employees. Mathematical & Reasoning Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Able to practical problem solve and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of specifications and information furnished in written, oral, diagram, or schedule form.Physical Demands & Working Environment: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to sit for long periods of time. The employee is required to stand, walk, and talk or hear. The employee is required to use hands and fingers to perform some tasks. Specific vision abilities required by this job included close vision, distance vision, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in the shop. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to occasionally work in a hot, dirty, dusty, and noisy environment. Additional Duties: This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.
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