Office Coordinator

Office Coordinator

Embracing Lightshare's mission, vision and our five Pillars is important for our work at Lightshare. Our five pillar embrace the following: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us).

Benefits available to our employees:

Lucrative vacation time 168 hours

Mental Wellness Days 3 days

Medical insurance, prescription tools, dental, vision, mental health, wellness programs, EAP, life and ADD and the ability to participate in a 401K, Supplemental accident, hospital indemnity and critical illness

Position Summary:

Provides office services by following administrative systems, procedures and policies

Position Qualifications:

High school diploma or equivalent

Special Skills:

General office experience including copying, filing, light typing; strong people skills to provide excellent internal and external customer service

The Office Coordinator is a critical administrative and operational role responsible for supporting the day-to-day functionality of Lightshare Behavioral Wellness & Recovery. This position ensures the smooth coordination of office operations across clinical, community-based, and residential programs, including Hospital Bridge, Peers with EMTs, Residential Programs (Mothers & Infants, Choices, Crossroads, Pathways, Seasons, CORT), and Treatment Courts.

The Office Coordinator serves as the central point of coordination for administrative processes, staff support, documentation flow, and communication systems. This role works closely with leadership, program staff, HR, and finance to ensure efficiency, compliance, and alignment with organizational expectations.

This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced behavioral health environment. The Office Coordinator plays a key role in supporting staff productivity, maintaining compliance, and ensuring a professional and organized environment for clients and team members.

Position Duties:

1. Welcomes clients and visitors by greeting clients and visitors in person or on the telephone; answering or referring inquiries.
2. Optimizes client satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
3. Keeps client appointments on schedule by notifying service provider of clients arrival; reminding service provider of delays.
4. Ensures availability of treatment information by filing and retrieving client records.
5. Maintains client accounts by obtaining, recording, and updating personal and financial information.
6. Obtains revenue by recording and updating financial information; recording and collecting client charges; controlling credit extended to clients; filing, collecting and expediting third-party claims.
7. Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies.
8. Completes operational requirements by scheduling and assigning administrative projects; expediting work results; accurately completes required paperwork procedures.
9. Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
10. Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
11. Other duties as assigned
12. Equal Employment Opportunity Lightshare Behavioral Wellness & Recovery is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Lightshare provides reasonable accommodations to qualified individuals with disabilities during the application and hiring process. If you require an accommodation to apply, please contact Human Resources. All employment decisions are based on qualifications, merit, business needs, and other lawful considerations.