Front Desk Staff

Job Overview As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. You possess strong communication, telephone, and customer service skills. You are detail‑oriented and able to multitask. You meet and greet residents; check guests and service providers in/out. You understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily logs, records and forms. Your Responsibilities Demonstrate excellent customer service, communication, and time management skills. Monitor Emergency Response System. Greet and direct Residents, guests, and invitees. Monitor and control Electronic Security Control Systems. Respond to emergency situations in a timely and efficient manner. Monitor and control access to the building. Maintain daily log, records, and forms. Resolve and follow-up on all complaints/issues. Maintain a safe and secure environment throughout the building/property(s). May be assigned other duties by the on‑site property manager. Follow safety procedures and maintain a safe work environment. Other duties as required. Skills & Qualifications High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements Ability to lift 30 – 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions. Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Supervisory Responsibilities No supervisory responsibilities. Schedule Monday‑Friday 8:00am – 5:00pm. Benefits As a full‑time associate, you will be eligible for comprehensive benefits, including a choice of multiple medical plans, dental, and vision. You will also be eligible for time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Compensation $17.00 - $18.00 per hour. Disclaimer Statement This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage We may utilize an AEDT in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr FirstService Residential