Senior Success Architect (Informatica)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Technology You’ll Use MDM, Data Integration, Data Quality, Cloud and Databases Key Responsibilities As our Senior Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product/Engineering teams. You will provide technical coaching, solution presentations, whitepapers, and support throughout the post‑sales engagement. Day‑to‑Day Duties Respond promptly to customer questions with technical explanations of product features and capabilities. Serve as a technical coach to your colleagues in the customer‑success team. Prepare and deliver differentiated solution presentations or technical proposals. Compose and publish external‑facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications. Key Essentials Bachelor’s Degree in Computer Engineering/Technology. 12+ years of experience with one or more Informatica products in the Business 360 journey including – Informatica Multi‑domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc. Experience with Informatica IDMC platform and MDM would be preferable. Expert level knowledge on Informatica MDM with multiple project implementation experience. What We’d Like To See Expert level knowledge on the Informatica MDM product suite. Experience in a pre‑sales or post‑sales consulting role, preferably in enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products. Proven technical knowledge of deployment of both cloud and on‑premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices). Track record of successfully managing customers and complex data‑management needs. Experience with Informatica IDMC platform would be preferable. Experience with AWS or Azure or GCP cloud ecosystem would be preferable. Expert‑level database skills in at least one database (Oracle). Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Equal Opportunity Employer Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This includes recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. The typical base salary range for this position is $150,100 - $227,000 annually. Certain roles may be eligible for incentive compensation, equity and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k) and an employee stock purchasing program. More details about company benefits can be found at #J-18808-Ljbffr Salesforce