Bilingual Industry Success Architect (Portuguese or Spanish / English)

Bilingual Industry Success Architect (Spanish OR Portuguese / English) Location: Chicago, Indianapolis, Atlanta, Seattle Job Overview Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. This team delivers expert guidance on optimizing and demonstrating Salesforce technology to drive long‑term business success, in addition to resolving technical issues. Success Architects are a pivotal part of the Cloud Success team, supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, focusing on scalability, security, and adherence to standard methodologies. Key Responsibilities Drive Customer Impact – Partner with our most strategic and high‑priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. Lead with Multi‑Cloud Expertise – Serve as a trusted Subject Matter Expert (SME) in your designated Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges of your Industry Cloud customers. Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth. Multi‑Cloud Aptitude Required Consumer Goods Cloud & Trade Promotions Management (TPM): Retail Execution (REX), Key Account Management, CG Cloud Data Model, Mobile Hybrid App (Offline Framework), Agentforce for Consumer Goods; etc. Financial Services Cloud: Data Model, Actionable Relationship Center (ARC), Discovery Framework, 360‑Degree Customer View, etc. Public Sector, Education, Non‑Profit Clouds: Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, etc. Life Sciences Cloud: Clinical, Medical, Commercial, Patient Services, etc. Manufacturing Cloud: Modernize Commercial Operations, Simplify Partner Engagement, Rebate Management, etc. Automotive Cloud: Connected Vehicles, Vehicle Telematics, Remote Door Lock, Asset Warranty, etc. Basic Requirements 5+ years of experience in software, system, or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance, and best practices. Experience with large‑scale, complex implementations, including SaaS, PaaS, multi‑tenancy, and multi‑tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices. Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. Skilled in creating clear, visually compelling design documents for diverse stakeholders. Proven ability to lead discussions, influence decision‑making, and advocate for best practices. Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data‑driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Must be bilingual in Spanish or Portuguese plus English. Desired Technical Skills Secure & scalable architecture: role hierarchy, sharing rules, profiles, permission sets, & security configurations; design scalable, high‑performance architectures aligned with Salesforce best practices. Salesforce development: Hands‑on experience with APEX programming, Visualforce, Lightning Web Components (LWC); familiarity with governor limits. Data management & integration: design and manage data models, validation rules, data governance; ETL tools, REST/SOAP APIs, middleware (e.g., MuleSoft). System integration & extensibility: integrate Salesforce with other enterprise systems using APIs, middleware, event‑driven architectures; OAuth, Platform Events, External Objects, Salesforce Connect. OmniStudio knowledge: experience with OmniStudio components is highly desirable. Certifications Highly desired: Salesforce Admin, Advanced Admin, Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions). Benefits Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, and equity opportunities. A typical base salary range for this position is $123,100 - $186,300 annually. Equal Opportunity Employment Salesforce is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classified protected grounds. All employees and applicants are assessed on the basis of merit, competence, and qualifications. Recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance, discipline, termination – all are fair and based on merit. Compensation may vary by location, role, skills, and experience. For more details about benefits, visit #J-18808-Ljbffr Salesforce