Customer Service Representative

Roles and Responsibilities Handle an average of 100 incoming account/consumer calls per day exceeding customer’s expectations on each interaction. Responsible for explaining the features and benefits of Callaway’s past and current product lines. Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP. Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary. Process SAP transactions including sales orders. Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders. Service overflow new sales order requests from accounts, using Sales skills to cross‑sell/up‑sell. Troubleshoot account and consumer problems as well as UPS tracing/follow up as necessary. Responsible for directly handling service requests for 3‑4 Outside Sales Representatives. Stay abreast of industry current events and trends. Demonstrate use of good customer service skills to provide excellent customer service on every interaction. Utilize efficiencies in multi‑tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time. Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries. Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble‑shoot shipping, billing and repair issues. Process ZV17’s to ensure return authorization for repairs are processed quickly. Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy. DE&I and EEOC Inclusion & Diversity: As a purpose‑led, performance‑driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. Earned salary: 21.73 - 27.17 - 32.60 USD hourly. #J-18808-Ljbffr