Senior Case Manager

Job Title

Provide Case Management to Clients in Accordance with Policy, Procedure and Regulatory Protocol.

Conduct initial assessments on each referral and develop a plan of care including medical, psychosocial, social, discharge and interdisciplinary needs.

Refer clients to other services as needed, including but not limited to Medical, Substance Abuse, Employment and Educational Services.

Follow-up with clients weekly and document progress.

Meet with clients bi-weekly to review Independent Living Plan (ILP) and document progress.

Participate in case reviews and interdisciplinary meetings to ensure coordinated delivery of services as scheduled or necessary.

Coordinate with the Housing Specialist in ensuring clients are actively involved in obtaining permanent housing.

Serve as a liaison with all other service providers to ensure coordinated delivery of service.

Escort clients to appointments as needed.

Collect and supply data and information necessary for monthly reports to the Administrator or regulatory agencies.

Participate as a NYC Certified Fire Safety Coordinator during fire drills.

Enter Client information into DHS system (CARES) during admissions, AWOLs, transfers and/or discharges.

Establish and maintain a network of referral resources.

Advocate on client's behalf regarding social service's needs (ACS, domestic violence, etc.)

All other duties as assigned by the supervisor or designee.

Maintain a Positive Image of the Organization in the Community the Organization Services and in State and National Organizations.

Promote good community relations through participation in community affairs and community outreach programs as assigned.

Participate in Job Training and Education Programs, Meetings and Committees.

Attend mandatory in-service annually.

Attend seminars to further professional development.

Requirements

Bachelor's degree in human services and minimum one-year case management experience preferred; or associate degree/or its equivalent in credits and minimum of three-years case management experience with homeless and/or substance use populations; or an internal candidate with 3-years case management experience and a high school diploma.

Crisis Intervention and client advocacy experience a plus.

Knowledge of the homeless population, drug issues and/or mental health a plus.

Excellent written and oral communication skills.

Fire Safety Coordinator Certificate received within 30 days of hire.

Food Handler's Certificate received within 30 days of hire.

Basic First Aid received within 30 days of hire.

CPR received within 2 months of hire.

Ability to interact effectively with all populations served.

Fluency in written and spoken English.

Bilingual (English/Spanish) a plus, language line available for English only speakers.