Service Advisor (Holly)

Join Szott Ford

We do things differently at Szott Ford. We truly value our employees and we want to give you the tools you need to make a solid career. You should enjoy coming in to work each and every day.

If you're ready to join a winning team, we're ready for you.

Benefits

• Paid Training
• Flexible Work Schedule
• Benefits
• Exceptional Pay Plan!
• 401(k)
• A Professional and Respectful Work Environment
• Opportunity for advancement - lots of room to grow
• Family owned

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements

• Have a Customer Service Background.
• Customer Satisfaction and Quality Control Skills.
• Automotive Service experience helpful.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

Szott Auto Family Pride - Core Values

1. Create Fun and Choose a Positive Attitude – Create a fun work environment and customer experience.
2. Develop Open and Honest Relationships – Act with integrity, be compassionate, friendly, loyal, and make sure that you do the right thing. Treat your relationships well.
3. Deliver WOW – Surprise customers and teammates by doing something unconventional, innovative and unexpected. Make their day!
4. Encourage Constant Improvement – Embrace change and be determined to deliver excellence. Pursue growth through learning.
5. Build a Can Do Team Spirit – Work together and always value passion, determination, perseverance, and a sense of urgency.
6. Be Humble and Respect Everyone – Treat teammates, customers, partners and vendors, as you want to be treated. Always show appreciation for a job well done.