Client Care Specialist

Title: Client Care Specialist Reports to: Operations Status: Full Time Non-Exempt (Hourly) 30 - 39 hours per week Direct Reports: None Location: El Paso, TX and Las Cruces, NM Spots Available: 1 Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for a Client Care Specialist to join its mission in expanding life-affirming medical and birth services for women. As we expand our core services to include a birth center in alignment with Wholistic Feminism, we seek Client Care Specialists to meet with clients daily to discuss Options Counseling and both internal and external critical resources. Must be compassionate, patient, and have a deep understanding of the resources available for expectant mothers. To be a successful wholistic Guiding Star Client Care Specialist, you should be dedicated and focused on providing top-quality wholistic care and education to your patients, focused on “wholism” or whole-person care. Responsibilities Meeting with clients on a daily basis to build a solid foundation with each individual client, while providing critical resources for the client to use Providing emotional support and guidance to clients while listening attentively to assess their needs and wants Educating clients on available resources and assisting them in making informed decisions Completing and maintaining each client’s status interventions provided and diligent follow up Collaborating with a team of healthcare professionals and peer educators to ensure clients receive the best care and support within the organization and partnering organizations Maintaining client confidentiality and privacy in accordance with policies Providing data and reports on a weekly basis to the supervisor Be familiar with all internal programs available to the client as well as external local and non-local agencies that could support the client through multiple stages of her life Establishing and maintaining clear and concise communication with clients to ensure they are well-informed and comfortable with their care plan Actively participating in team meetings and contributing to the development of service improvement strategies Regularly updating client records with accurate and timely information Demonstrating cultural sensitivity and working effectively with clients from diverse backgrounds Responding promptly and professionally to client inquiries or concerns Developing and maintaining professional relationships with external agencies to facilitate client referrals Continually updating knowledge of industry trends and best practices to provide the most current and effective care Utilizing effective time management skills to ensure all clients receive timely care and support Contributing to the creation and implementation of client engagement strategies to enhance client satisfaction Providing crisis intervention and conflict resolution as needed Conducting ongoing trainings as necessary All other duties as assigned Requirements High School Diploma or GED, associate's or bachelor's degree desired. 1 year experience; 2-4 years desired. Bilingual in English and Spanish is required. Must be a professed, faithful, and engaged Christian and be passionately pro-life, exhibiting a reverence for life at all ages from conception to a natural death. English and Spanish (Required). Associates OR Bachelors Degree in Social Work (Preferred). Background in Mental Health (Preferred). Demonstrated organizational, problem-solving, interpersonal, oral, and written communication skills. Adherence to the teachings in line with Catholic and Biblical principles and teachings. Agrees with and is willing to uphold and adhere to the foundational principles in accordance with our Faith and Values agreement. Punctual arrival for shifts and duties. #J-18808-Ljbffr