Collections Specialist
Robert Half
Job Description
Job Description
We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance strong account recovery practices with a detail-oriented, service-oriented approach to customer interactions. The role focuses on managing commercial receivables, maintaining positive client relationships, and helping improve cash flow through timely follow-up and issue resolution.
Responsibilities:
• Contact business customers regarding past-due balances and drive timely payment through consistent, detail-oriented follow-up.
• Manage a portfolio of commercial accounts and track collection activity, payment commitments, and outstanding issues.
• Work closely with customers to resolve billing questions, reconcile account discrepancies, and remove obstacles to payment.
• Maintain accurate records of communication, account status, and collection outcomes in internal systems.
• Partner with internal teams such as sales, customer service, and accounting to address account concerns and support resolution efforts.
• Apply sound judgment when handling sensitive customer conversations while preserving strong business relationships.
• Monitor aging reports and prioritize collection efforts based on risk, account history, and payment trends.
• Previous experience in collections, with a strong preference for commercial account collections.• Ability to communicate firmly and professionally while delivering a high level of customer service.
• Working knowledge of collection procedures, account follow-up practices, and receivables management.
• Experience handling account disputes, researching payment issues, and coordinating resolutions.
• Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.
• Comfort using business systems or spreadsheets to document activity and review account information.
• High attention to detail and the ability to maintain accurate, timely records.
Vacancy posted 6 days ago
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