Service Coordinator- Generator Division

Job Description
JOB SUMMARY
The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.
ESSENTIAL JOB FUNCTIONS
? Schedule service technicians daily in an efficient manner
? Respond to incoming service related calls.
? Assist external customers with their service needs
? Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
? Monitor all daily invoicing and work in progress (WIP) report on a daily basis
? Work closely with the parts department to make sure all parts are on hand for the technicians' service jobs
? Monitor and schedule all periodic maintenance agreements
? Input service data in business operating systems
ADDITIONAL JOB FUNCTIONS
? May be required to support the other departments during special circumstances such as vacation coverage
? Assist parts dept by maintaining organization of parts and workflow in Jacksonville shop
? Assist with other parts dept duties, including but not limited to, warehouse tasks such as forklift operation, cleanliness of warehouse, putting away stock orders, loading and unloading truck shipments, & preparing shipment of parts via UPS

Experience and Skills
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (including physical and work environment)
? Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
? Working knowledge of a Windows based business system or FieldServio is preferred
? Incorporate time management skills on a continuous basis
? Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
? Basic mechanical and technical aptitude
? Must be able to handle high pressure situations and adapt well to changes in the market
? Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company's business operating system
? Ability to apply teamwork principles when working with Company personnel
? Work environment requires exposure to computer screen, typing/mouse usage, and extended periods of sedentary work.
? Ability to lift materials up to 25 pounds
MINIMUM JOB QUALIFICATIONS (education, work experience, licenses/certifications)
? Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience