Transcon Customer Service Agent

Transcon Customer Service Agent

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department.

Responsibilities:

• Ensure a smooth and timely process flow regarding the in/out bound of freight;
• Ensure accurate and timely data entry into our operational system;
• To track and trace pending Transcon Files and report the status/updates to the customer;
• Ensure accurate and timely client and vendors billing;
• Ensure that customer's freight are delivered on time and if customs clearance is needed this is done accurately and timely;
• To be interactive and proactive with our customer regarding arranging their Transcon shipments by meeting their requirements and service standards;
• Consistently work on maintaining good understanding, communication and relationship with our customers, suppliers and carriers;
• Ensure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations;
• Fully understand the Transcon in/out bound process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
• Ensure that we meet our KPI standards in accordance with the company's procedures;
• Timely response on emails from customers, suppliers, carriers and our internal network.

Qualifications:

• Good knowledge and understanding of incoterms preferred.
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results.
• Pro-active and strong organizational skills.
• Good computer skills (Excel, Word, PPP and Outlook)
• Fluent in English, both written and verbal

Additional Information:

Pay range for this position is $22-$24/hr

Expeditors offers excellent benefits:

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international, open, enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local, regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.