Lead Security Technician

Edgeworth Security is a full‑service security firm specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime while improving overall operations for our customers. We apply artificial intelligence and military‑grade analytics from our Command Center to proactively prevent crime and enhance operations. Position Security Surveillance Service Technician Benefits Full‑time, exempt salary compensation ($90,000 - $120,000 based on proven experience and skill) with full benefits (medical, dental, vision, life insurance/AD&DD/long‑term disability, 401(k) matching) On‑Job Training (OJT) and Education Assistance Paid Time Off (PTO) Paid Holidays And, more! Location San Francisco Bay, California area (Livermore/East Bay with some general Bay Area projects). Driving is expected; all applicants must be comfortable commuting to/from Pleasanton, CA, and to our office in Livermore, CA. Overview This role supports the Service and Project Management Teams by delivering Edgeworth Integration new projects and servicing existing clients. Responsibilities include providing service, maintenance, repairs, and troubleshooting/diagnostics on access control, video management, intrusion detection equipment, and IP‑based video systems such as electrified/non‑electrified locks, card readers, ancillary door devices, IP/analog cameras, head‑end video recording devices, wired and wireless systems, and intercom systems. Responsibilities Servicing, cleaning, troubleshooting, programming, and testing enterprise security systems with minimal supervision. Knowledge of IP video surveillance is preferred. Troubleshoot and program networked IP video systems. Install, program, test, repair, and service a variety of systems including CCTV, access control and intrusion systems; act as the key interface for technical support and training, maximizing customer satisfaction. Perform all work in accordance with federal, state, and local regulations and company health and safety policies. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Advise management on customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements. Provide high‑end customer service to clients, colleagues, and partners. Lead, mentor, and direct installers and technicians in the field, ensuring proper installation practices, adherence to OSHA safety standards, and alignment with project timelines. Provide hands‑on technical guidance, assign tasks, and support team development. Qualifications High school diploma or equivalent; current students in a technical trade school are a plus. Basic knowledge of technology, infrastructure, and configuration. Current certification or proficiency in one of the following is highly preferred: Avigilon, Axis, Exacq, Digital Watchdog, Hanwha, and IPro. Experience with CCTV/IP Video security, access control, and intrusion systems is required. Minimum 3–5 years of experience servicing IP‑based video systems and networking. Minimum 3–5 years’ experience troubleshooting and programming networked IP video systems, including working on the customer’s network. Knowledge of internet and networking is essential. Ability to work independently and resolve problems to the customer’s satisfaction. Valid driving license and clean MVR. Physical Requirements Lift and carry up to 50 pounds. Scale ladders frequently. Work comfortably in outdoor environments and perform physical tasks related to environmental maintenance. Work in various weather conditions. Equal Opportunity Employer Employees are our greatest asset. We embrace diversity, equity, and inclusion and strive to be better day by day. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity. Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e‑Verify to check employment authorization. #J-18808-Ljbffr Edgeworth Security