Medical Assistant (bilingual preferred)

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

Why Join us? As a Medical Assistant with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, and clinic managers. If you want to be a part of a passionate and diverse group - we are looking for you!

Non-Bilingual & Bilingual (Spanish/English Positions Available)

Job Description:

Medical Assistants perform clinical and administrative support tasks necessary for efficient center operations to ensure high quality client services and support, informed consent, client education and counseling, effective clinical support, efficient client flow, in a professional health care environment.


Responsibilities:

• Provide direct patient care services in all the health center specific areas as appropriate to scope of services with adherence to Standard Operating Procedures and Clinical Workflow guidelines and Medical Standards and Guidelines.
• Provide empathetic, non-judgmental, non-directive educational counseling sessions to clients. Review with and give to patient all PPM education sheets concerning their visit/services/procedures and contraceptive choices. Provide information for assessment of STI risks, pregnancy, and contraceptive options consistent with patient's value system.
• Ensure informed consent via information and education about the medical procedures, requested/required laboratory tests, and methods of contraception to assure understanding of risks and complications.
• Assure that patient is firm in decision to receive services from PPM, including medical procedures/examinations, medications, and testing. Obtain and witness all necessary consents. Document patient's decisions on chart.
• Assist during medical examination.
• Excellent time management skills and ability to multi-task and prioritize work.

Customer Service:

• Demonstrates PPM customer service standards.
• Social perceptiveness and service oriented.
• Greets clients politely and promptly and provides correct information for registration and check-out.

Health Center Operations:

• Prepares for next day appointments (confirmation calls, insurance verification).
• Proficiency in MS Office and patient management software. Working knowledge of Epic - helpful!

Work with Others:

• Medical Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills.
• Excellent written and verbal communications skills.

Education:

• High school diploma or GED with medical assisting certificate; OR Graduation from an accredited medical assistant program. Certified Medical Assistant - a plus!
• Minimum of 1-year experience in an outpatient clinical setting required OR 2-years experience working in a related healthcare setting performing back or front office medical assistant duties.
• Ability to read, write, and speak English fluently.
• For Bi-lingual position: ability to read, write, and speak both English & Spanish fluently.

Benefits Overview:

• Medical, Dental, and Vision insurance.
• Flexible Spending Account.
• Life, AD&D Insurance.
• Short-Term and Long-Term Disability.
• Paid Time Off (PTO) and Paid Holidays.
• Employee Assistance Program.
• 401(k) Retirement Plan.

$18.50 - $21 an hour

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

Equal Opportunity Statement:

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 and Flu Vaccinations as part of Employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.