Business Operations Lead

$70k - $90k

Mondo

Fort Wayne, IN

Job Description
Job Description
Apply now: Business Operations Lead, location is Onsite (Fort Wayne, IN). The start date is July 27 for this permanent position. Job Title: Business Operations Lead Location-Type: E Coliseum Blvd. Fort Wayne, IN 46805 (5 Days A Week Onsite) Start Date Is: July 27th, 2026 Duration: Permanent/Direct Hire Annual Base Salary Range: $70k - $90k Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description: Lead day-to-day business operations by driving operational efficiency, analyzing performance data, coordinating cross-functional initiatives, and serving as the bridge between operations, technical teams, and customers to ensure successful service delivery.
Day-to-Day Responsibilities:
Oversee daily fulfillment and operational activities across multiple locations
Analyze operational data, build reports, and identify process improvements
Coordinate with customer support, field services, IT, and development teams
Monitor service performance, system uptime, and SLA compliance
Manage operational workflows, escalations, and issue resolution
Support inventory planning, forecasting, and resource allocation
Develop documentation, operational procedures, and reporting processes
Assist with RFP responses, budgeting, and operational planning
Serve as the primary liaison between customers and internal technical teams
Present operational findings and recommendations to leadership
Requirements:
Minimum Requirements:
4–5 years of business or operations management experience
Strong experience analyzing data and building operational reports
Advanced Microsoft Excel skills
Experience with Salesforce or similar CRM/ticketing platforms
Excellent communication and stakeholder management skills
Ability to manage multiple priorities independently
Strong critical thinking and problem-solving skills
Comfortable collaborating with both technical and non-technical teams
Experience improving operational processes and workflows
Preferred Qualifications:
Experience supporting fulfillment or field service operations
Inventory planning or forecasting experience
Experience supporting software delivery or technology organizations
RFP support experience
Experience working with cross-functional operational initiatives
Background in logistics or service operations

Apply

Vacancy posted 10 days ago

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