Project Manager II

Job Description

Job Description

$70,000 - $90,000 + VIP Bonus

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Job Description

The Project Manager II role is responsible for the management of work within a development team. They are responsible for the intake and management of client enhancements, system bugs, and project requests associated with their given team and area of system focus. They are responsible for communicating feasibility, costs and scheduled timelines and potential delays to clients. They are responsible for owning and maintaining client relationships.

Primary Duties and Responsibilities:

• Work closely with Tech Support on the intake of client requests

• Communicate feasibility, cost estimates and scheduled timelines to clients.

• Coordinate between clients and developers to obtain clarity around request or issues, utilizing the most appropriate communication method.

• Prioritize and schedule tickets for developers to work on a weekly basis.

• Coordinate between internal staff, as well as third parties, to work together on items that require cross-team coordination.

• Manage issues and risks that arise.

• Own client relationships and act as a necessary point of contact and escalation for said clients.

• Maintain strong relationships with clients through regular communication and scheduled calls to identify priorities, provide updates and discuss issues.

• Learn basic navigation and troubleshooting skills, specific to development team, for the IMS system.

• Other duties as assigned by management.

Skills and Qualifications:

• Bachelor’s Degree or relevant business experience.

• At least five years of experience in the insurance or financial services industry.

• At least five years of client facing business analysis experience or product management experience, involving IT, marketing, customer service, human resources, and development.

• Proven experience successfully managing maintenance requests and/or multiple projects concurrently.

• Excellent written and verbal communication skills.

• Excellent interpersonal and negotiating skills.

• Strong organizational skills.

• Attention to detail required with good follow-through.

• Prior experience working on a Scrum team and knowledge of Kanban a plus.

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

#LI-Hybrid

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings .

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.