Customer Service Representative

Job DescriptionThe primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.QualificationsCompetencies:Proven superior customer service skillsAccuracy – ability to process requests with minimal errorsExcellent written and oral communication skillsExcellent time management skillsSelf-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department's team goalsDemonstrated strong business acumen and understanding of PRS Business goalsAbility to manage multiple priorities and be results orientedExcellent analytical and problem solving skillsAccepts accountability and demonstrates good business judgmentStrong PC skills including proficiency in Word and ExcelEducation and Experience:College degree preferred or relevant experienceStrong Masterpiece knowledge/background experience preferred and/or Personal Lines Insurance knowledgeKnowledge of Chubb PRS systems a plusKnowledge of the PLS system a plusKnowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, and APEX a plus but not requiredThe pay range for the role is $33,000 to $57,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.Job InfoJob Identification 18453Business Unit United StatesLegal Employer ACE American Insurance Company