Customer Support Specialist

Job Description

Job Description

About the Company
At Fisher's Technology a Loffler Company, our mission is straightforward: to cultivate exceptional satisfaction among both our customers and our team members. This commitment has guided our Fisher's organization since 1936 and has contributed to our recognition as one of the Best Places to Work for 18 consecutive years. We provide comprehensive business technology solutions, including managed IT services, cybersecurity, managed print services, workflow automation, business telephony, and physical security systems.

Fisher's Technology is proud to be part of Loffler Companies, together forming one of the nation's largest independent business technology providers, with operations spanning across the mountain west to Midwest. This partnership unites our trusted local relationships and people-centered cultures with expanded resources and additional expertise, enabling us to better serve both our employees and our clients. Learn more about Fisher's Technology and Loffler Companies Inc. by visiting our sites.

For those seeking more than employment, an organization that fosters professional growth, encourages meaningful contribution, and values a collaborative, engaged workplace culture, we invite you to connect with us.

Position Summary
Fisher’s is seeking a qualified individual to fill our full-time, onsite Customer Support Specialist position. This position will be based in the Micron Campus and travel between campus locations, being responsible for receiving and processing mail, document workflow, records, assisting the team on copy & print projects, and maintaining a clean and efficient environment.

Work Location – Micron Technology Campus, Boise, ID

Roles & Responsibilities

• Collect, sort, and deliver mail daily, including transporting outgoing mail to the post office at the end of each day.
• Prepare domestic and international shipping documents for customer shipments and large projects.
• Pickup customer mail at Post Office on a rotating weekly schedule and complete weekly mail runs to administrative locations across the Micron Campus.
• Operate copiers and printers at customer onsite locations to produce documents for personnel throughout the customer’s organization.
• Managing supply quantities for copiers and printers.
• Ensure that all deadlines are met with quality finished product.
• Maintain a clean and organized copy center.
• Travel between multiple sites throughout the day as necessary.
• Receive, sort, deliver, pick up and process interoffice mail.
• Accurately track accountable items.
• Understand and respond quickly and professionally to customer needs and requests.
• Perform other duties as assigned.

Qualifications

• Exceptional Customer Service and a positive attitude with a willingness to learn and apply new knowledge.
• High attention to detail and ability to follow complex, specific processes.
• Basic use and understanding of Microsoft Windows and MS Office applications.
• Able to transition efficiently between job duties and locations, in order to provide coverage where needed.
• Copy Center experience preferred but not required.
• Good time management and organizational skills.
• Strong written and verbal communication skills.
• Dependable personal vehicle and a clean driving record.
• Ability to walk or move across Campus for extended periods of time, and move & lift materials weighing up to 45 lbs. on a regular basis.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Paid Sick Time, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values
What Defines our Culture.

• Positive attitude: Be part of the solution. Put extra effort in all you do. Everything you do matters. Be a team player.
• Integrity: Deliver on commitments. Do what is right. Live the mission. Be honest.
• Innovation: Welcome new ideas. Work smarter. Be a visionary.
• Customer first focus: Delight our clients. Bring value every day. Exceed expectations. Always do a good job.
• Professionalism : Commit to excellence. Learn and improve. Looks and words matter. Best in industry; field expert.
• Drive for results: Performance-orientated. Hard-working. Refuse to lose. Be accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.