Account Manager (Wholesale)

Account Manager

Account Managers will be the processing liaison between our partner, sales team and operations throughout the loan process from submission to final disposition of the loan. Responsibilities include:

• Communicating with our Joint Venture partner, underwriters, funders, doc drawers, etc. as required to ensure all parties are aware of loan status and any outstanding requirements ensuring quality customer service experience and adherence to established guidelines.
• Providing status updates on loans as requested.
• Following up as needed for outstanding conditions and to retrieve signed documents.
• Responsible for daily pipeline management to include, but not limited to, requesting lock extensions, condition follow up, vendor follow up and data integrity in LOS as updates occur.
• Responding to internal and external customer inquiries on loan conditions and/or documentation requested for approval or funding.
• Negotiating and working to resolve problems with our partner as it relates to pricing, program changes and reworks to the loan request.
• Providing back up support as needed to review conditions received for accuracy and forward conditions to Underwriting for review in a timely manner.
• Verifying that our Joint Venture partner has received notification of loan approvals and status updates.
• Ordering required verifications as outlined in policies & procedures such as 4506T, VOE, VOD and SS validations.
• Communicating with management team on volume projections and status updates.
• Contributing to process improvement suggestions to promote process efficiency and enhance broker experience.

Requirements include:

• Working knowledge of FHA/VA/USDA regulations and FNMA/FHLMC and investor underwriting guidelines.
• Maintain working knowledge of all loan programs to ensure loans conform with program requirements through the loan process and to able to answer questions as needed.
• Minimum of 1 years proven and progressive mortgage lending experience, or equivalent.
• Bachelor's Degree preferred and a minimum of three (1) + years' experience working in a similar field.

Why work for loanDepot:

• Compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

loanDepot is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $18.27 and $31.73/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.