Field Service Engineer 1-Northeast Ohio/Cleveland Ohio Area

Job Description Summary The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence. Job Description Key Roles and Experiences Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients Perform troubleshooting and basic service repairs on customer equipment Assist more experienced field engineers with equipment installations and more complex repairs Proactively engage with other team members to ensure appropriate solution for the customer Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts. Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Qualifications/Technical Requirements Educational and Technical Requirements Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment Or high school diploma/GED and 4 years of relevant experience Or a graduate of the GEHC Apprentice Program Must have and maintain a valid Driver’s License Experience with Web applications as well as Microsoft suite of products Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Ability to be available after hours and/or work a rotating on-call schedule including weekends Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications Technical capabilities in imaging modalities Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Additional Information GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #J-18808-Ljbffr GE HealthCare