Restaurant Floor Manager

Job Description

Job Description

Description:

WHO WE ARE  

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotel s, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy. 

Join the team at The Lark, one of Santa Barbara's most celebrated restaurants and the flagship kitchen of Acme Hospitality. Located in the heart of the Funk Zone, The Lark has been a cornerstone of the Santa Barbara dining scene since 2013, earning recognition that includes:

• Michelin Guide recognition, including a Michelin Plate Award honoring the restaurant and its team for numerous prestigious accomplishments

• Named Santa Barbara's number one tourist destination, having served as the anchor that helped establish the Funk Zone as a dining and nightlife destination

• The “Funk Zone Epicenter Award” from the Santa Barbara Independent's Foodie Awards, celebrating culinary culture in the region

• Celebrated in Santa Barbara Magazine as the first fine-dining restaurant in the Funk Zone and a bucket-list stop for visitors

• A decade-plus reputation for bold, beautifully plated food rooted in the climate, geography, and inspiration of Santa Barbara — “the American Riviera”

With a 130-seat indoor/outdoor dining room plus The Pullman, a private event space hosting up to 50 guests for seated dinners and 80 for receptions, The Lark offers a dynamic, fast-paced environment for a Floor Manager who thrives on hospitality, precision, and energy.

MISSION & CORE VALUES  

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success. 

POSITION SUMMARY  

As the Restaurant Floor Manager you are responsible for all restaurant activities and the guest experience.  The position of manager is truly about being a dynamic team leader and setting a positive tone for the entire restaurant to ensure that the operation is running efficiently, profitably and delivering the highest level of hospitality.  

ACME TEAM MEMBER QUALITIES:  

• A strong and committed work ethic with an ever-present enthusiasm.  
• A passion for work and knowledge of food and beverage.  
• Someone who can lead and takes pride in teaching others. 
• Someone who is honest and has integrity. 
• Ability to multitask under pressure with a smile. 
• A true team player, proactive and always going above and beyond. 
• An eye for detail, cleanliness and organization. 
• Someone who is humble and always willing to learn and get better. 
• Someone who has the ability to make appropriate decisions in adverse situations. 
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be. 

THE OVERALL ROLE OF THE MANAGER IS TO:  

• Responsible for development, oversight, and execution of operations.   
• Support and oversee management in running all aspects of the restaurant. 
• Increase overall sales and profitability and exceed budgeted financial benchmarks. 
• Maintain a level of professionalism that proudly reflects the Acme brand. 
• Maintain a positive and respectful work environment at all times. 
• Hire qualified team members who reflect our brand. 
• Lead, train, motivate and mentor all team members. 
• Maintain a positive relationship and establish open lines of communication between BOH and FOH. 
• Maintain cleanliness, safety, and organization of the front of house. 
• Set the tone for the staff every shift for service.  
• Follow all Acme systems and policies. 
• Comply with all applicable laws and guidelines in respect to federal, state and local agencies. 

  Benefits  

• Bonus Incentive Plan
• Health insurance
• Dental insurance
• Vision insurance
• Employee Dining + Hotel Discounts
• Paid Time Off
• Monthly Phone Stipend

FINANCIALS:
As profitability is the key to success in any restaurant, it is critical that you are always aware of store sales and budgets. All financials are driven by weekly Ops statement. 

STAFF AND SCHEDULING:   

As Manager, you are responsible for proper staffing of all FOH positions of the operation. Working closely with the General Manager in hiring, training and performance management.  

TRAINING/INITIAL & ONGOING  

As training is one of key components to the success of our restaurants, you are responsible for delivering the Acme culture to your entire team. Daily coaching and side-by-side development is at the core of our brand, and is essential to our restaurants executing at a consistent high level.  

STATE OF THE RESTAURANT:  

The aesthetic and overall cleanliness and condition of the restaurant is an essential part of the Acme experience. Management of maintenance and cleanliness in coordination with the GM & Executive Chef. Following all Health Department requirements and standards.  

HOSPITALITY AND FLOOR PRESENCE:  

In addition to service, guests return when they enjoy the food. As a Manager, you will get to know our guests and the greater community by participating in media events, taking time to meet and develop relationships with guests, leading by example. 

HUMAN RESOURCES:  

The Manager will consistently hold team members accountable to the policies and standards of Acme Hospitality while also delivering and fostering a supportive culture.  The Manager will never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team.  

REQUIRED EDUCATION AND WORK EXPERIENCE:  

• 3-5 years in related positions 
• Advanced knowledge of food professional principles and practices. 
• Hospitality or Culinary Degree preferred 
• Excellent knowledge of Operations Systems. 
• Excellent communication skills. 

REPORTING STRUCTURE:  

• The Manager reports to the General Manager. 

SUPERVISORY RESPONSIBILITIES:  

• The Manager oversees and manages all FOH team members. 

TRAVEL REQUIREMENTS:  

• The Manager may be expected to travel. 

JOB STATUS:  

• Exempt 

IMPORTANT NOTICE:  

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.