Call Center Customer Service Representative

Job Description

Job Description

ome join the Modway family!

We’re a team of passionate individuals with a unique company culture and dynamic work environment. With warehouses strategically located on both coasts, we aspire to bring joy to the modern home with furnishings for every room in the house.

Modway is seeking a Customer Service Representative with a passion for ensuring that customers’ needs are satisfied through effective communication and support. organization. The position will work on-site at our Corporate Office located in East Windsor.

Essential Duties & Responsibilities:

Resolves customers’ most pressing questions and concerns in a courteous, helpful, and knowledgeable manner in all areas of the Customer Experience value chain (i.e Order Entry, Customer Calls, Shipping, and Customer claims)

Research and diagnoses issues that resolve customer concerns to ensure a high level of retention and satisfaction

Follows the Customer Experience E-Commerce procedures and compliance requirements while exhibiting efficient workplace productivity and time management skills.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents the CRM database.

Experience & Competencies:

Must have a minimum of 2 years current Customer Service experience at a call center operations -environment resolving customers' concerns

Must have 1 year current work experience using a CRM software

Ability to learn and adapt to new processes quickly

Strong work ethics and eager to learn

Team player and work well with others at all levels of the organization

Maintains positive attitude when facing change in a fast paced environment

Strong problem-solving skills and the ability to think analytically

Excellent communication skills both written and verbal

Modway offers competitive market compensation, paid lunch, federal and company holidays (12 to 15 holidays a year) benefits including medical, dental, vision, flexible spending account, AFLAC, 401K, employee discount, and PTO.

Modway is an equal opportunity employer and will not discriminate against any applicant for employment by race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Modway supplies the furniture and design trade with over 10,000 SKUs stored in our strategically located east and west coast warehouses totaling more than 1 million sq ft of dedicated space.

Company Description

Modway supplies the furniture and design trade with over 10,000 SKUs stored in our strategically located east and west coast warehouses totaling more than 1 million sq ft of dedicated space.