LPN Clinical Interviewer

Job Description

Job Description

Bilingual Remote LPN/LVN - Clinical Interviewer

100% Remote | $25-$26/hour | Monday-Friday 11:30 - 8 PM EST (Can reside anywhere in the U.S. to be considered)

**Must be bilingual and hold an active LPN/LVN license to be considered.**

A healthcare services organization is seeking an experienced Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) to join its remote clinical team. This position supports healthcare members through telephone-based medication outreach, information gathering, education, and appropriate clinical escalation.

The ideal candidate is comfortable speaking with members by phone, reviewing medication information, documenting accurately, and working in a fast-paced environment with established quality and productivity goals.

What You'll Do

• Conduct outbound telephone calls with members to gather medication-related information.
• Confirm member identity and follow required privacy and consent procedures.
• Review prescription medications, OTC products, vitamins, herbal products, and supplements with members.
• Discuss medication use, adherence, side effects, affordability, and other barriers that may impact treatment.
• Identify medication-related concerns and document relevant findings.
• Provide members with clear, easy-to-understand medication education within your scope of practice.
• Reinforce proper medication use, administration, storage, and adherence techniques.
• Recognize situations requiring additional clinical attention and route concerns to the appropriate team member.
• Work alongside pharmacists, care coordinators, and other healthcare professionals when follow-up is needed.
• Accurately record call details, assessments, and outcomes within designated electronic systems.
• Follow established workflows, call guides, clinical protocols, and escalation procedures.
• Maintain productivity, quality, and documentation standards in a high-volume environment.
• Participate in coaching, quality assurance reviews, audits, and ongoing training.
• Effectively manage multiple applications and systems while conducting calls and completing documentation.

What We're Looking For

• Completion of an accredited LPN or LVN program .
• Current and unrestricted LPN/LVN license .
• Prior healthcare experience; telephonic outreach experience is a plus.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, metrics-focused environment .
• Strong attention to detail and accurate documentation skills.
• Ability to learn and navigate multiple electronic platforms.
• Working knowledge of Microsoft Office.
• Spanish/English bilingual skills

Nice-to-Have Experience

Candidates with any of the following backgrounds are encouraged to apply:

• Medication Therapy Management (MTM)
• Medication adherence or medication reconciliation
• Transition of Care programs
• Medicare or Medicaid populations
• Clinical call center or telephonic nursing
• Patient/member education or outreach

Schedule & Compensation

• $24-$26/hour
• Monday-Friday
• Operating hours: M-F 11:30 AM - 8 PM EST
• 100% remote

This is a great opportunity for an LPN/LVN looking to utilize their clinical background in a fully remote setting while providing meaningful support to members through medication education and outreach. If interested in heariing more, we encourage you to apply!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\rOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?