Staffing Manager

Job Description

Job Description

Description:

POSITION SUMMARY

The Staffing Manager owns the schedule and leads the Caregiver workforce — ensuring 100% shift coverage, exceptional service delivery, and a highly engaged, high-performing team. This is a high-impact role for someone who can balance strategic workforce planning with genuine human connection.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

ROLE RESPONSIBILITIES

• Build and manage daily and long-term Caregiver schedules ensuring 100% shift coverage and =98% fulfillment of authorized Client hours

• Strategically match Caregivers to Clients based on skills, availability, location, and compatibility — eliminating open hours in real time

• Lead Caregiver performance through coaching, feedback, accountability, and partnership with HR on reviews and improvement plans

• Drive Caregiver engagement, retention, and compliance, ensuring all staff are trained and fully qualified before assignment

• Maximize authorized hours while minimizing overtime, maintaining accurate data across HRIS and scheduling systems

• Serve as a key point of contact for Clients and Caregivers with prompt, professional responsiveness via phone, email, and in person

• Troubleshoot scheduling gaps, call-offs, and timekeeping discrepancies, ensuring accurate EVV tracking and documentation

• Pre-schedule new hires to ensure immediate productivity and seamless continuity of care from day one

ROLE QUALIFICATIONS

• Experience in staffing, scheduling, or workforce coordination — healthcare or home care preferred

• Strong ability to multi-task, prioritize, and problem-solve under pressure in a high-volume environment

• Proven experience in performance management, team development, and employee accountability

• Highly detail-oriented with strong organizational skills and proficiency in HRIS and scheduling systems

• Results-driven and self-managed with excellent time management across competing priorities

• Strong communicator with excellent interpersonal skills and a service-first approach to Clients and Caregivers

• Committed to compliance, EVV accuracy, HIPAA standards, and operational data integrity

• A passion for delivering exceptional Client and Employee experiences through every interaction

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission.

As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

Requirements:

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.