Sales Coordinator

Sales Order Coordinator

Dallas-based position. Part-time with the ability to flex up when necessary. Works closely with ownership, the Inside Salesperson, and MOUS's independent sales representatives. Customer-facing and highly collaborative role.

Key Responsibilities:

• Order Management & Customer Service
• Handle orders from inquiry to quote to purchase to fulfillment and confirm that order details, pricing, finishes, quantities, shipping information, and customer information are accurate.
• Review client purchase orders and order confirmations for accuracy.
• Monitor orders for missing information that could delay production.
• Follow up on outstanding fabrics, finish approvals, samples, COM information, CFAs, or other materials required to complete an order.
• Communicate order status and important updates to customers and sales representatives.
• Coordinate shipping information and freight quotes when necessary.
• Follow up after delivery to ensure orders were received successfully and address any outstanding customer service needs.
• Assist with damages, repairs, replacements, returns, and other post-delivery issues, escalating significant issues to the appropriate team member.
• Anticipate potential customer service issues and work proactively to resolve them before they become larger problems.
• Sales Administration
• Enter and maintain customer and account information.
• Create new customer accounts and maintain accurate contact information.
• Maintain organized records of sales activity, quotes, orders, and customer communication.
• Assist with sales reports and other tracking needed by ownership and the sales team.
• Maintain current sales materials, pricing information, lookbooks, finish samples, and promotional materials.
• Help improve and document sales and customer service processes as MOUS grows.
• Independent Representative Support
• Serving as an internal resource for independent representatives.