Help Desk Technician

Job DescriptionJob DescriptionThis Help Desk Technician role is responsible for providing onsite IT technical support to customers, handling support tickets and help desk calls, and performing maintenance, updates, and minor system upgrades across computers, network equipment, and software applications. The position requires a proactive, customer-focused mindset with the ability to work both independently and collaboratively within a team, reporting directly to the client contact. Occasional travel to client sites is expected, and the role offers opportunities for advancement and skill development through diverse projects and learning new technologies. ResponsibilitiesWork closely with on-site client contact to prioritize and resolve IT issuesTroubleshoot and repair laptops, desktops, printers, and mobile devicesPerform regular and proactive maintenance on hardware and softwareManage support tickets and help desk calls efficientlyProvide basic training to end users on software platforms and toolsDocument all activities, issues, and resolutions in the service management systemMaintain professional and effective interactions with customers, peers, and managementEmploy help desk software, IT management tools, and in-house developed systems Required QualificationsMinimum 1 year experience providing desktop support in a professional business environmentBachelor's degree in Computer Science or related fieldValid New York State driver’s license Preferred QualificationsHardware and software troubleshooting expertiseExperience administering Microsoft Office 365Working knowledge of basic networking equipment and protocolsStrong customer service and communication skillsTechnical documentation and problem-solving abilities\nCompany DescriptionTES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!Company DescriptionTES Staffing is a regional staffing and HR services company.

We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity.

We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time.

We look forward to working with you and cannot wait for you to create your future together!