Service Coordinator

The Service Coordinator position will report directly to the Branch Manager/Service Manager. This position will perform project management and administrative work related to aftermarket field service operations.

Job Duties:

* Assist service manager with customer calls and technician scheduling.

* Ensure adequate equipment is onsite for project completion.

* Research and procure parts and supplies as needed for project completion.

* Review service tickets for completion and accuracy.

* Work closely with office administration for timely billing / invoicing of customers.

* Review inspection reports and communicate findings to customers.

* At times be able to travel with technicians to observe progression of projects and communicate in person with customers.

* Any other duties that may be required.

Minimum Requirements:

* Must have at least 1 year of experience in an administrative role, industrial setting a plus.

* Be able to effectively monitor multiple projects, with multiple deadlines, at once.

* Adequately assign technicians and other resources to projects based on priority level.

* Proficient at Microsoft Office software as well as other related computer programs.

* Ability to learn Deshazo specific software quickly.

* Communicate effectively and professionally with customers, vendors, and coworkers.

WORKING CONDITIONS:

* This job operates in a professional office environment.

* This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

* Lift lifting of packages no more than 15 lbs.

BENEFITS AVAILABLE:

* Medical / Dental / Vision Insurance

* 401k plan with match

* Company-paid short term disability insurance

* Long term disability insurance available

* Company-paid basic life insurance

* Employee assistance program

* Additional life insurance available

* 9 paid holidays

* PTO Program

* Tool purchase program

* Weekly pay periods with direct deposit

* Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO's Mission: DeSHAZO is committed to elevating our clients' business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.