Field Service Technician

Job Description

Job Description

JOB DESCRIPTION:

Usherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh. 

KEY RESPONSIBILITIES:

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs) 
• Configuring hardware and software components after installation 
• Performing routine maintenance on technology equipment 
• Testing equipment to troubleshoot the issues 
• Documenting installation and repairs 
• Maintaining all tools and equipment used during service calls 
• Teaching customers how to use the equipment properly 
• Managing the stock of replacement parts and equipment  

SKILLS AND QUALIFICATIONS:

• High school diploma required
• Possess strong problem-solving and client service skills 
• Basic understanding of computers and networking 
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn  

BENEFITS:

• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• Generous PTO policy
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution 
• Annual company store allowance
• Company vehicle 
• Enrollment into monthly bonus opportunity program 

“Our growth is mirrored by the quality of people we have invested in.” –Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.

Visit us at