Strategic Sales Operations Account Manager

Signature Products Group® (SPG) is an industry leader in the design, development, manufacture, and distribution of licensed products for some of the most recognized brands in the world. We partner with brands to expand their product categories and ensure consistent, high-quality representation across every channel - from concept through retail. SPG values creativity, teamwork, and a passion for product storytelling. We thrive in a collaborative environment where innovation and accountability drive results.


The Strategic Sales Operations Manager will serve as a strategic partner for both internal sales and operation teams, and external customers. This role will play a critical role ensuring seamless communication, proactive issue resolution, and exceptional customer experiences. The Sales Operations Manager will work cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, EDI team, Business Intelligence, and Accounting, to provide comprehensive support, monitor program execution, resolve issues, and maintain optimal account performance.

Key Responsibilities

• Own key accounts: Act as the operational lead and strategic partner for brand and customer accounts, ensuring strong performance and long-term growth
• Partner with Sales: Support account planning, customer meetings, and presentations; help drive relationships and business outcomes
• Execute sales programs: Manage program launches end-to-end, ensuring timelines, shipments, and reporting stay on track
• Optimize assortments: Use data to refine product mix, improve in-stock rates, and drive sell-through
• Monitor account health: Track performance, inventory, and replenishment; quickly resolve issues impacting availability
• Manage orders & operations: Ensure accurate forecasts, fill rates, and on-time delivery of all products and materials
• Leverage data & CRM: Maintain accurate records and use insights to improve forecasting and decision-making
• Collaborate cross-functionally: Partner with Planning, BI, EDI, and Accounting to solve problems and keep operations running smoothly
• Engage customers: Build strong relationships through proactive communication, insights, and recommendations

Requirements

Qualifications:

• Proven experience in customer service, sales support, or account management, ideally in an operational role
• Strong understanding of CRM & ERP systems and account management processes
• Excellent communication skills, both written and verbal
• Ability to work collaboratively across departments
• Detail-oriented with strong organizational and presentation skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Familiarity with supply chain processes, EDI systems, and inventory management
• Problem-solving mindset with a customer-first attitude

Work Environment:

This role will work closely with both the Operations and Sales departments, and successful candidates should be comfortable working cross-functionally and balancing multiple priorities. Flexibility, strong communication skills, ability to travel and a proactive approach are key for this position.

Signature Products Group offers a competitive compensation package that includes medical, vision, dental, STD/LTD, Life insurance, 401k, and paid holidays. We also offer flexible PTO, a canine friendly workplace, onsite gym, special events and continuous learning opportunities.


Benefits:

• 401(k) program and company match
• Health, dental, and vision insurance
• Health savings account
• Employee assistance program
• Basic life and AD&D insurance

Supplemental Pay:

• Bonus pay plan