Specialty Lens Consultant

Specialty Lens Consultant

Job Category: Professional Services

Full-Time

On-site

Sterling, VA 20166, USA

Description

Reports to: Consultation Manager

Are you a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care? We're looking for a highly skilled Clinical Contact Lens Consultant to join our Professional Services team someone who brings deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients.

What You'll Do

In this role, you'll serve as a trusted clinical resource for both our customers and sales team, combining your lens fitting expertise with outstanding consultative service. Your days will be dynamic and meaningful you'll be doing work that directly impacts patients' quality of life.

Clinical & Technical Excellence

• Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history
• Evaluate problem fits and recommend precise modifications to achieve optimal outcomes
• Analyze prescriptions and patient visual needs including daily lifestyle and eye health history to guide the best lens selection
• Perform patient vetting and support FDA post-marketing surveillance and reporting

Customer & Account Management

• Partner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshooting
• Handle new patient intake calls and consultations with expertise and care
• Manage the full order lifecycle from new account setup and order entry through returns, credits, and prescription billing accuracy
• Build and nurture long-term relationships with existing and prospective physician clients

Team & Organizational Contribution

• Train and mentor new team members in accordance with standard operating procedures
• Share best practices across the team to continuously elevate the customer experience
• Run daily consultation reports, flag inconsistencies, and escalate issues proactively
• Stay current with evolving products, technology, and industry developments

What You Bring

• 5+ years of hands-on contact lens fitting experience you know lenses inside and out
• Experience with orthokeratology strongly preferred
• ABO or NCLE certification preferred
• Bachelor's degree in a related field
• Proficiency with Salesforce CRM
• The ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendations
• Exceptional written and verbal communication skills
• Strong organizational skills and keen attention to detail
• Comfort working at a fast pace and collaborating across teams

Why Join Us

This is a rare opportunity to put your clinical background to work in a role where your expertise shapes real patient outcomes every day while growing professionally alongside a collaborative, knowledgeable team.

If you're ready to bring your contact lens expertise to a role that truly values it, we'd love to hear from you.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.