Collections Specialist

Collections Specialist

We are seeking a motivated, detail-oriented, and proactive Collections Specialist to manage outstanding accounts receivable and support timely collections across a diverse portfolio of clients and industries. This role is responsible for analyzing account activity, conducting consistent follow-up, resolving payment issues, and maintaining professional customer relationships while helping minimize financial risk exposure.

Key Responsibilities

• Contact past-due customers by phone, email, and written correspondence to secure payment arrangements and resolve delinquent accounts.
• Investigate and resolve complex accounts requiring detailed research, analysis, and follow-up.
• Build and maintain professional customer relationships while delivering excellent service.
• Accurately document collection activity, account updates, customer communications, and payment arrangements in internal systems.
• Monitor account aging reports and identify accounts requiring escalated follow-up or additional action.
• Manage a high volume of accounts while maintaining accuracy, attention to detail, and timely follow-through.
• Analyze customer situations and make informed decisions regarding collection strategies and risk mitigation.
• Prepare and provide regular collections updates, status reports, and account summaries to management.
• Collaborate with internal departments to resolve account discrepancies and customer issues efficiently.
• Assist with mentoring, coaching, or training junior team members as needed.

Qualifications & Skills

• Previous experience in collections, accounts receivable, customer account management, or a related field preferred.
• Strong verbal and written communication skills with the ability to handle customer conversations professionally.
• Excellent organizational, time management, and multitasking abilities.
• Ability to work independently, prioritize workload, and make sound decisions in a fast-paced environment.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Proficiency in Microsoft Office and the ability to navigate multiple systems simultaneously.
• Professional, customer-service-oriented demeanor with strong follow-up skills.
• Experience in handling commercial or B2B collections.
• Experience working in financial services, factoring, or a similar business environment is a plus.
• Ability to manage sensitive customer interactions with professionalism, urgency, and discretion.