Program Manager - Product & Technology Team

Overview Quest is an award‑winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Program Manager to support the Product & Technology team. Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. The Program Manager is responsible for leading the successful launch of product releases and strategic initiatives, ensuring alignment with organizational priorities and delivery of high‑quality outcomes. This role combines strategic planning, cross‑functional leadership, governance, and operational execution to drive predictable, on‑time, and within‑budget delivery. The Program Manager partners closely with Product, Technology, and business stakeholders to translate roadmap initiatives into executable programs, manage cross‑functional dependencies, mitigate risk, and provide transparent reporting to senior leadership. Responsibilities Project Initiation & Planning Partner with stakeholders to translate roadmap and strategic initiatives into defined programs with clear goals, scope, deliverables, and success metrics Confirm commitments, assumptions, and constraints Define governance structure, processes, reporting, and operating cadence Obtain required approvals and manage program milestones Monitor scope changes and ensure adherence to agreed plans Influence and motivate cross‑functional teams without direct authority Program Governance & Communications Serve as the primary program lead and day‑to‑day contact for senior stakeholders Provide transparent reporting on schedule, scope, risks, and overall program health Deliver weekly program updates and executive‑level reporting Maintain alignment between program execution and strategic objectives Act as the primary escalation point for issues Risk & Issue Management Proactively identify and assess program risks Develop mitigation strategies and scale appropriately Lead root cause analysis (RCA) for major issues Implement corrective actions and strengthen processes to prevent recurrence Continuous Improvement Identify gaps and improvement opportunities in program delivery practices Strengthen governance tools, templates, and reporting frameworks Improve use of project management systems and technologies Promote best practices across teams Qualifications 5+ years of hands‑on project or program management experience Demonstrated success delivering complex, cross‑functional initiatives Experience in technology, product, or services environments preferred PMP, PMI, or ACP certification considered an asset Skills & Capabilities Leadership & Collaboration Strong relationship builder with ability to gain trust across functions Skilled at influencing without authority Able to align diverse stakeholders around shared objectives Execution Excellence Highly organized and detail‑oriented Skilled at managing multiple initiatives simultaneously Strong grasp of scheduling, dependency management, and milestone tracking Communication Clear and confident verbal and written communicator Comfortable presenting to executive audiences Proactive in follow‑up and issue resolution Benefits Competitive pay, annual bonuses, and top‑performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Equal Opportunity Employer Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. #J-18808-Ljbffr Quest Software Canada Inc