Product Manager, Technology

Product Manager, Technology Office: National Offices Location: New York, New York, United States

ABOUT THE JOB

The ACLU seeks applicants for the full‑time position of Product Manager in the Technology Department of the ACLU’s National office in New York City. This is a hybrid role with in‑office requirements of two days per week or eight days per month. The Technology team partners with departments across the ACLU to build and maintain innovative, robust, and secure digital products and technical systems that accelerate the ACLU’s mission. The team includes engineers, designers, product managers, and administrators.

WHAT YOU’LL DO

Reporting to the Director of Product Management, you will collaborate with leadership, tech team members, and stakeholder teams across the organization to drive product development for our fundraising CRM and data‑management products, services, and platforms. You will play a leading role in building products to enable internal teams to work more efficiently and meet the ACLU’s fundraising, advocacy, engagement, and communications needs.

YOUR DAY TO DAY

Collaborate with other product leaders to create and execute the product roadmap for products that support the nationwide fundraising program, initially building and maintaining custom tooling to enhance and integrate with our Fundraising CRM. Work closely with stakeholders to explore and identify product requirements, define lean MVPs, and establish measurable success metrics. Build strong relationships with stakeholders in Technology, Development, MarComms, Organizing, and Privacy & Data Governance to understand their department‑specific needs. Prioritize goals and build a strategy for each product that aligns with the organization’s goals and priorities, supporting program creation, onboarding, training, and support. Manage updates and communications about projects and workstreams, adopting the best format and channel for different stakeholder groups. Justify product roadmap decisions and overall strategy to leadership, iterating as data or the landscape changes. Establish and report on product‑driven success metrics, facilitating conversations about performance and roadmap implications. Collaborate closely with engineers, SMEs, and others to ensure designed solutions best solve well‑defined problems, fostering a inclusive product development process. Work with the Analytics team to understand performance and drive optimizations, iterating on the roadmap in an analytics‑driven way. Present roadmaps, product requirements, usage analysis, and more to leaders, teams, and stakeholders.

WHAT YOU WILL BRING

Familiarity with CRMs, especially Salesforce and Blackbaud products (NPSP, NGOC, BBCRM). Experience working with or managing technical vendors. Strong understanding of digital security, accessibility, and privacy issues. Strong written, oral, and interpersonal communication skills and ability to make decisions and implement projects in a team‑oriented environment. Experience in nonprofit or campaign fundraising, education, advocacy, or rapid‑response environments strongly preferred. Experience launching successful digital products, including shaping and driving strategies for infrastructure and data management. Experience working on cross‑functional product teams of engineers, designers, and analysts to ideate, build, and deploy digital products. Capable of writing product briefs/specs to define requirements for design and engineering phases. Demonstrably strong customer and stakeholder empathy, using empathy to ask questions and build solutions for explicit needs. Ability to work with varied stakeholders to propose, prioritize, and select projects, and create product roadmaps.

COMPENSATION

The annual salary for this position is $137,206 (Level F) based in New York, NY, with a regional pay adjustment if authorized to work outside of the listed location.

BENEFITS

Generous paid time‑off policy. Comprehensive healthcare benefits (medical, dental, vision, parental leave, gender‑affirming care & fertility treatment). 401(k) plan with employer match. Annual professional development funds and internal programs.

EEO STATEMENT

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, and record of arrest or conviction, or any other characteristic protected by applicable law. #J-18808-Ljbffr IMDiversity