Mailroom Associate

Job Description

Job Description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 7:30 AM – 4:30 PM

If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate , you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected.

From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently.

Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work.

• Receive, track, sort, and distribute incoming mail and packages
• Process outgoing mail and shipments
• Maintain shipment tracking and chain-of-custody records
• Respond to mail and package inquiries

• Perform scanning, imaging, and basic copy/print services
• Operate and maintain multifunction devices (MFDs), including replenishing paper and toner
• Maintain an organized business service center

• Assist with meeting room setups and office moves
• Provide light facility support as needed
• Support additional operational tasks and cross-functional coverage

• Deliver professional service in all interactions
• Build positive relationships with employees and internal teams
• Handle sensitive information with discretion and professionalism

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to learn new systems
• Ability to work independently and as part of a team

• High School Diploma or equivalent required
• 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred
• Experience with package tracking and shipping systems preferred
• Working knowledge of multifunction devices (MFDs) preferred

• Ability to lift and move packages up to 40 lbs.
• Ability to stand, walk, bend, kneel, and sit for extended periods
• Ability to operate office equipment and transport materials using carts

Travel: None

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.