Information Technology Support Technician

Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/yr - $22.00/yr Direct message the job poster from Insight Global Job Requirements 2+ Years PC Technician/Desktop Support/Field Tech Excellent customer service skills Experience setting up Teams or Skype for Business Great communication skills, both written and verbal Nice to Have Skills & Experience A+ Certification Network+ Certification Job Description This large municipality requires assistance with swapping out their old phone system hardware. They are also looking to install Microsoft Teams hardware, including phones and headsets. The right candidate will be able to: Perform factory resets on phone hardware Assist in configuring Microsoft Teams client settings Field incoming issue/problem tickets and escalations from end-users to resolve systems issues Record, track, and document the problem-solving process, including decisions made and actions taken, through to final resolution Establish and maintain liaison with business partners and TS to provide effective technical solutions Resolve and escalate incident requests as appropriate Ensure IT solutions meet client needs Hours are Monday and Wednesday starting at 6am-5pm; Tuesday, Thursday, and Friday from 8am-5pm. All work is onsite at the client location. Seniority level Entry level Employment type Contract Job function Analyst Industries Government Administration Additional Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr