IT Support Specialist 1

Technology Support Specialist ISalary Range $23.50 - $26.50 Hourly Position Type Full-Time Year Round Category Human Resources/ ITCompensation and Benefits:Compensation: Hourly wage adjusted based on experienceBenefits: Full-time, year-round, benefited position including;Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings401(k) retirement plan (with company match up to 5%)Paid parental leavePaid time off, holiday and sick payFree season pass for employee/dependentsPrivileges at several other resortsSeveral discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)Job SummaryAs a Technology Specialist I, you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts. This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment.Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Technology Support & Field Systems Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflowsResearch and recommend hardware and software solutionsInstall, configure, and support POS systems and peripheralsProvide technical support for RFID infrastructure, including gate configuration and hardware/software supportSupport speakers, amplifiers, and music streaming devices throughout the resortConfigure and support desktops and laptopsInstall, configure, and maintain: IP camerasDigital signage boardsMusic subscription servicesSpeakersCable/IP TV servicesCabling and device connectivityPerform ongoing maintenance of supported devices and systemsService Management & Documentation Respond to support requests via Freshservice, email, and telephoneDocument, track, and monitor tickets to ensure timely resolutionMaintain system and process documentationParticipate in on-call rotations and provide support as neededProvide training and share knowledge with IT team membersCollaboration & Customer Service Work closely with supervisors, team members, other departments, vendors, and external partnersFollow Killington Hospitality Guidelines and deliver superior service to guests and end-usersPerform other duties as assignedQualificationsBasic QualificationsAssociate degree in computer science or equivalent combination of education and experienceAbility to lift up to 50 lbsAbility to work outdoorsAbility to climb laddersAvailability for weekend and after-hoursValid driver's license and ability to provide own transportation for intra-resort travelRequired Knowledge, Skills, and Abilities:Education & Experience Bachelor's degree in computer science preferredTechnical Skills Experience with Windows operating systemsWorking knowledge of PC, laptop, and tablet hardware and peripheralsKnowledge of basic networking conceptsStrong troubleshooting skills and ability to learn quicklyCommunication & Professionalism Strong verbal and written communication skillsProfessional appearance and demeanorSystems & Endpoint Management Experience managing WSUS and Windows Update processesExperience configuring Windows Update Rings in IntuneManaging on-premisesSecurity & Platforms Deploying and managing SSL certificates for servers and third-partyAdministration of: Microsoft TeamsExchange OnlineSharePoint OnlineIt is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.Work where you play - Apply now!