Scheduler - Sr. Customer Service Rep

Scheduler - Sr. Customer Service Rep

Join a Global Leader in Workforce Solutions Net2Source Inc. We're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precisionRight Talent. Right Time. Right Place. Right Price.

Location: Los Angeles, CA 90033 Duration: 3+ Months (with extension) Pay Rate: $21.99/hr w2

Minimum Qualifications

• Candidates should demonstrate a strong attendance record and a history of reliability in previous positions.
• Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations.
• High school diploma or GED required.
• Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years).
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Knowledge of HIPAA compliance.
• Familiarity with various health insurance plans.
• Knowledge of medical terminology.
• Experience using medical scheduling or practice management systems.
• Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred.

The Patient Access Liaison II serves as the primary point of contact for patients seeking access to academic medical centers and the Campus. Responsibilities include:

• Answering, screening, and routing incoming and outgoing telephone calls.
• Responding to inquiries through phone, email, text, and web-based communication systems.
• Scheduling and confirming new and follow-up patient appointments.
• Registering patients and verifying insurance eligibility.
• Reviewing insurance benefits and communicating estimated patient financial responsibility.
• Performing accurate data entry while maintaining data integrity.
• Reconciling patient information as needed.
• Routing messages to providers and clinical staff using multiple communication platforms.
• Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.
• Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.