Engagement Manager

Job Specification Practice Groups: Consumer, Telco, & Technology (CTT) & Performance Transformation (PT) Location: Boston, Chicago, New York, Dallas, Washington, DC, San Francisco Role: Telco + Quotient -AI - Engagement Manager Practice Overview: Consumer, Telco & Technology (CTT) In Consumer, Telco, and Technology (CTT), we see consumer‑facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C service models ever‑growing. We aim to build new partner connections by bringing together those serving consumer‑facing businesses, such as retailers, as well as technology, communications, media, and services, in order to further elevate our narratives and ex‑co relevance while maintaining deep sub‑sector capabilities. Telco Oliver Wyman helps players in the converged communications industry—including fixed‑line operators, Internet‑service providers, cable TV operators, mobile operators, wholesale operators, and private equity groups—to develop value‑growth strategies, improve their offers, and go‑to‑market performance, and maximize organizational effectiveness. Our clients are some of the world's most successful companies: wireless and wireline equipment and communications service providers; enterprise IT, consumer electronics, and semiconductor companies; broadcasters, publishers, platform operators, online and entertainment companies. We work collaboratively with our clients’ leaders, employees, stakeholders, and customers to jointly define, design, and achieve lasting results. Quotient – AI With Quotient—AI by Oliver Wyman, we combine the firm’s proficiency in AI implementation, deployment, and strategic advisory with our deep industry expertise. We assist our clients in moving beyond the hype about the potential of AI to deliver real value and achieve meaningful outcomes. We are constantly looking ahead, striving to keep ourselves and the clients we serve at the forefront of technology. Role Engagement Managers are critical leaders within our consulting team, working side‑by‑side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include: Providing day‑to‑day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and sharing responsibility for the success of specific engagement(s) Leading and managing complex programs to ensure on‑time delivery that meets agreed‑upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm’s technical competence Guiding and influencing clients in an informed way across all situations, including execution of the commercial process, becoming trusted advisors Engaging fully in building business by identifying new and expanded opportunities Creating exciting and additive intellectual capital through thought leadership, and being knowledgeable on a broad range of adjacent topics Developing others and building a followership as part of their asset building for the firm Leading firm‑building activities, seen as a role model for firm values with a strong personal brand within and outside the firm and being well regarded by Partners, peers, and clients Overseeing and guiding the consulting team as they develop hypotheses, review client information, conduct client interviews, derive insights, and produce deliverables Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members Desired Skills And Experience Preference will be given to candidates with: 4‑7 years of relevant experience in strategy consulting with a top‑tier strategy consulting firm (or other similar organization) Track record of leading and managing teams, and delivering results in fast‑paced, demanding environments Strong background in strategic problem solving with demonstrable analytical skills Outstanding written and verbal communication skills Quantitative, technical toolkit including proficiency in SQL and Python Machine learning, data science, AI/genAI capabilities preferred Undergraduate or advanced degree from a top academic program Client management experience A passion for the creative process and a love for expansive and creative thinking An analytical and rigorous approach to uncovering insights Excellent verbal/written communication, facilitation and presentation skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Impeccable judgment with the ability to make timely and sound decisions A balance of humility and confidence, always seeking truth from a place of inquiry Highly motivated and committed to excellence Willingness to travel 50% of the time, including internationally Benefits The applicable base salary pay for this role is $225k–$240k. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs as well as employee assistance programs. Equal Opportunity Employer Oliver Wyman is an equal opportunity employer. Unrestricted U.S. work authorization is required for U.S. office locations. Oliver Wyman does not offer sponsorship for this position. Please note that CPT and OPT are restricted forms of work authorization. EEO Statement Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Contact Oliver Wyman is a global leader in management consulting. For more information, visit Reference R_211758 #J-18808-Ljbffr