Case Manager

Case Manager

If you want to immediately make a difference in the lives of vulnerable seniors and adults in Maricopa County AND join a team of passionate change agents who improve the lives of over 3,000 individuals a year – this is the job for you! As a Case Manager, you will work directly with clients to assess their needs, authorize services, and monitor their progress with a goal to help clients live with dignity in their homes and reach their highest level of independence!

Please note that this is a contract position with an anticipated end date of June 30, 2027.

The Maricopa County Human Services Department (HSD) builds resiliency in the community and promotes the well-being of County residents experiencing adversity through a variety of programs and services to help people and families thrive. These opportunities include early childhood education, housing, homeownership, independent living services for seniors and adults with disabilities, career development for job seekers with barriers to employment, crisis rental and utility assistance, and support for people experiencing homelessness. HSD is committed to delivering innovative and comprehensive services in a collaborative approach that preserves dignity, promotes respect, and facilitates social and economic mobility.

In 2025, the Human Services Department was the proud recipient of 23 Achievement Awards from the National Association of Counties (NACo), highlighting the Department's commitment to providing support for low-income and at-risk communities. Maricopa County Human Services was honored for a wide variety of programs showcasing their valuable work including Regional Solutions to Homelessness in Rural and Underserved Communities, Pathway to Rapid Reemployment, Tonopah Fire Station Improvements, Refugee Relocation Assistance Program, Early Education Division's EVIT Expanded Partnership, and several other initiatives.

The Senior Services and Community Resilience Division works to provide housing stability for our most vulnerable residents. We work with older residents and individuals with disabilities to help them remain safely in their existing home setting. The division also prevents eviction for low-income families and individuals by providing crisis services. Additionally, we support those experiencing homelessness through street outreach and shelter services. Our mission is accomplished by working in close partnership with many service providers across the County to ensure people can stay housed and that homelessness is rare, brief, and nonrecurring.

Proud to Offer:

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

We Require:

• Two years of professional case management experience with individuals who are aging, adults with disabilities, or vulnerable populations
• Bachelor's degree in social work or a related field

Other Requirements:

• Possess or have the ability to obtain a valid Arizona driver's license at the time of hire
• Successfully secure and maintain a DPS Class One Fingerprint Clearance Card
• Pass a Central Registry background check

We Also Value:

• Case management experience assessing for, monitoring, and coordinating in-home and community-based services for individuals who are aging, adults with disabilities, or other vulnerable populations
• Master's degree in social work or related field
• Moderate written and verbal bilingual skills in Spanish/English

Job Contributions:

• Using a person-centered model of care, assesses for, authorizes, and monitors services for individuals who are aging and adults with disabilities
• Provides empathetic, comprehensive, and prompt care to vulnerable clients
• Utilizes a holistic approach to ensure assessments cover the full range of needs presented by a client, including, but not limited to, medical, behavioral health, and socioeconomic needs
• Completes required case management documentation within strict timelines based on contractual agreements
• Utilizes community resources/funding in the most effective, efficient, and responsive manner to benefit the well-being of individuals served
• Coordinates client care with community partners such as home-care providers, Adult Protective Services, the Public Fiduciary's Office, Community Paramedicine Programs, hospice providers, and others
• Performs other duties as assigned, which are consistent with the position and in compliance with agency policies and procedures

Working Conditions:

• Work conditions will include working in an Office and Direct Service with Case Managers and Clients in the field
• Requires travel to and from job-related locations across Maricopa County during the course of a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on County business
• Must be able to lift and carry up to 20 pounds
• Must have the ability to walk through a cluttered and unsanitary in-home environment

Selection Procedure:

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.