Executive Director, Customer Engagement & Experience Marketing Community Lead

Executive Director, Customer Engagement & Experience Marketing Community Lead

About the Company

Successful biotechnology (BioTech) company developing novel antibody-based medicines

Industry
Biotechnology

Type
Public Company

Founded
2008

Employees
1001-5000

Specialties

• oncology
• autoimmune diseases
• rare diseases
• antibody based medicines
• immunotherapy
• myasthenia gravis
• immunology
• pemphigus vulgaris
• immune thrombocytopenia
• acute myeloid leukemia
• high-risk myelodysplastic syndromes
• and chronic inflammatory demyelinating polyneuropathy

About the Role

The Company is seeking an Executive Director for Customer Engagement and Experience Marketing Community Lead. This pivotal role is focused on leading the enterprise capability that coordinates HCP and KOL engagement across therapeutic communities and functions. The successful candidate will be responsible for setting the enterprise customer engagement and experience strategy, establishing experience standards, and leading the TLL organization to ensure a connected and consistent customer experience. This includes maintaining the enterprise view of customer needs, journey pain points, and experience gaps, as well as shaping journey design and experience measures to enhance the impact of HCP interactions. Candidates for this role at The Company should have a deep understanding of HCP customer experience strategy, thought leader engagement, and commercial execution in complex markets. The role requires a strong ability to design and embed enterprise engagement models, experience in leading sizable field-facing or customer-facing teams, and a proven track record in TLL leadership and KOL strategy. The Executive Director will also be responsible for team and capability building, fostering a culture of customer-centricity, and ensuring strong compliance. A BA/BS is required, with an advanced degree preferred, and a minimum of 15 years of relevant commercial experience in biotech or pharmaceuticals, including significant leadership in HCP marketing or customer experience.

Hiring Manager Title
VP, HCP Experience

Functions

• Marketing