Dental Scheduling & Treatment Coordinator - High-Performance, Goal-Driven Position

Scheduling & Treatment Coordinator

At Dental Nook, we're looking for a highly motivated, results-driven Scheduling & Treatment Coordinator who takes personal ownership of the schedule and knows how to turn opportunities into booked appointments. This is NOT a position for someone who wants to sit at the front desk and wait for the phone to ring. We want someone who is proactive, competitive, organized, persistent, and excited about measurable results.

What You'll Be Responsible For:

• Own the schedules for TWO doctors. Build productive schedules to daily production goals while maintaining appropriate appointment flow and patient care.
• Master our 2-2-2 Scheduling Protocol. Use our 2-day, 2-week, and 2-month scheduling pipeline to proactively fill openings and keep future schedules healthy.
• Make A LOT of phone calls. Contact patients with unscheduled treatment, outstanding recalls, upcoming appointments, and scheduling opportunities throughout the day.
• Work the phones until the schedule is full. If the schedule has openings, your priority is filling them. Some days, this may mean spending nearly your entire shift making outbound calls.
• Drive treatment acceptance. Confidently explain treatment recommendations, insurance estimates, payment options, and financing opportunities to help patients move forward with care.
• Meet or exceed our treatment acceptance goals: 40%+ acceptance by treatment dollar value. 75%+ acceptance by patient count.
• Reduce cancellations and unfilled appointments. Maintain a strong short-call list, recover canceled appointments, and proactively communicate with patients.
• Track performance daily. Know your production goals, scheduled production, available openings, call activity, and treatment acceptance numbers.

Who We're Looking For:

• Experience in dental scheduling and treatment coordination, preferably in a busy, multi-doctor practice.
• Familiarity with Open Dental or similar practice management software.
• Experience with proactive scheduling systems, including a 2-day, 2-week, 2-month pipeline, or the ability to quickly master one.
• Someone who is comfortable making high volumes of outbound calls every single day.
• A strong communicator who can confidently discuss treatment costs, financial arrangements, and payment options.
• Someone who enjoys accountability, measurable goals, and performance-based expectations.
• A true team player who doesn't say, "That's not my job."

What Makes Someone Successful Here?

• You don't wait for patients to call. You pick up the phone.
• You don't simply book appointments. You build productive schedules.
• You don't accept empty appointment slots. You actively work to fill them.
• You don't avoid conversations about treatment fees. You help patients understand their options and move forward confidently.
• You understand that a full, well-organized schedule creates opportunities for our team to provide outstanding patient care.

Why Dental Nook?

We're a growing, privately owned dental practice committed to excellent dentistry, strong systems, teamwork, and patient relationships. We believe in high standards, clear expectations, continuous improvement, and recognizing individuals who make a meaningful impact.

This is a great opportunity for someone who thrives in a fast-paced, goal-oriented environment and wants to be a key part of a successful dental team.