Technical Support Engineer

Europe Field Service Engineer

As a Europe Field Service Engineer at Onity, you would work closely with the Sales Team and Partners within Europe, providing technical advice and guidance on Onity solutions. You will report to Europe Technical Support Manager.

Responsibilities

• Be the regional technical resource and single point of contact for the local Onity Partners channel and consultant network.
• Solution knowledge: Provide presales field consultancy, quotations, tender support, PoC support and tailored training to authorized Onity resellers, end users and consultants.
• Initiate and run live and digital events (webinars & presentations) for partners, end users and consultants. Regional technical sales liaison with marketing/ engineering/ product management/ operations/ management teams.
• Represent Onity at regional trade shows and industry events.
• Drive the "Voice of the Customer" into all aspects of the business.
• Drive for results: Join the Regional Sales Director team in further extending the local footprint while achieving commercial targets in line with the Onity growth vision.
• Act as a crucial influencer and driver across the Onity Europe community.
• Work with the Regional Sales Director and sales team to identify and support industry influencers and consultants to further develop and answer the demand for Onity solutions.

Qualifications

• Formación Profesional or bachelor's degree in industrial engineering, electronic engineering or computer science
• Strong communicator (Spanish, English)
• Open to remote and onsite activities with a share of 30% business travel under usual circumstances.
• Confident in explaining complex technical solutions to non-technical audiences.
• Excellent troubleshooting methodologies.
• Proficiency in IT terminology, common market applications and architecture designs.
• Familiarity with field support actions (Trials, demos).
• Solid technical knowledge of hospitality systems will be considered an advantage.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.