Carrier Operations Coordinator

This is a remote position. Carrier Operations Coordinator – Booking Trucks, Securing Drivers, and Negotiating Rates We are seeking a Carrier Operations Coordinator to support our growing freight brokerage by managing the carrier side of daily operations. This role focuses on booking freight, securing reliable trucks and trusted drivers, negotiating competitive rates, and ensuring smooth execution from pickup through delivery . This position is ideal for someone who understands carrier operations, communicates effectively with drivers and dispatchers, and thrives in a fast‑paced logistics environment. Role Overview As a Carrier Operations Coordinator, you will work closely with our brokerage team to ensure every load is covered with the right carrier at the right price. You will source capacity, negotiate rates, build relationships with trusted carriers, and monitor shipments through completion. You will utilize industry-leading platforms including AscendTMS, DAT, Truckstop, HubSpot, and Microsoft-based tools to streamline workflows and maintain accurate load and carrier data. This is a 1099 independent contractor role with performance-based earning potential. Key Responsibilities Secure trucks for available loads using DAT, Truckstop, internal carrier networks, and relationship-based outreach. Build and maintain a network of trusted, reliable carriers and drivers . Match freight requirements with appropriate equipment types (dry van, reefer, flatbed, hotshot, etc.). Verify carrier credentials, safety ratings, insurance, and FMCSA compliance. Rate Negotiation & Load Coordination Negotiate competitive rates with carriers while protecting margin and service quality. Communicate load details clearly and professionally to dispatchers and drivers. Confirm appointments, transit expectations, and any special requirements. Track shipments from pickup to delivery and provide timely updates to the brokerage team. Operational Support Maintain accurate load, carrier, and communication data within TMS and CRM systems. Assist with check calls, POD collection, and issue resolution. Support brokers in managing overflow freight and high-volume periods. Strengthen carrier relationships to ensure consistent, repeat capacity. What We Provide Access to AscendTMS, DAT, Truckstop, HubSpot, and AI‑enabled tools . Automation and workflow support to increase efficiency. A flexible, remote work environment. Opportunities for growth within the brokerage. Requirements Experience in carrier sales, dispatching, or freight brokerage operations . Strong negotiation, communication, and relationship‑building skills. Familiarity with DAT, Truckstop, or similar load boards. Ability to multitask, prioritize, and operate independently in a remote environment. Understanding of FMCSA compliance and carrier vetting processes. Technology, Equipment & Workspace Requirements Must provide and maintain your own business phone line (mobile or VoIP) for shipper and carrier communications. Reliable high‑speed internet connection required. Personal computer or laptop required (capable of running modern web‑based TMS, CRM, and Microsoft applications). Dedicated home office or professional workspace required suitable for confidential customer and carrier communications. AI & Systems Requirements (Mandatory) Proficiency with Microsoft Outlook, Planner, SharePoint, and OneNote . Comfortable working with Microsoft Copilot and AI‑assisted workflows. Working experience using or willingness to actively use: ChatGPT Claude AI Familiarity with Apollo and/or Clay for prospecting and data enrichment preferred. Willingness to adopt AI‑driven processes for sales, operations, and communication. Additional Expectations Self‑motivated and disciplined in a commission‑only environment. Strong communication and relationship‑management skills. Ability to maintain accurate and timely CRM and TMS records. Operate ethically and in compliance with brokerage standards. Responsible for own taxes, insurance, equipment, and business expenses as a 1099 independent contractor . Compensation Commission‑based compensation tied to loads booked and supported. Scalable earnings based on performance and volume. #J-18808-Ljbffr