Workforce Operations Coordinator

Job Description
This is a remote position.

Paradigm is seeking a highly organized operations professional who thrives in fast‑moving environments where priorities shift quickly.

This role acts as the central hub for a 65‑person production team — managing incoming work, assigning tasks, balancing workloads, solving bottlenecks, and ensuring projects stay on track.

If you’ve worked in operations coordination, workforce planning, project coordination, dispatching, workflow management, scheduling, resource allocation, or high‑volume production environments, this could be a strong fit.

Type:

12‑Month Contract with potential extension or conversion

Location:

Remote, USA (Approved States Only)

Benefits:

Medical, dental, vision, life, 401K, PTO, and sick leave

As a Workforce Coordinator, you will:

Assign tasks to team members based on workload, deadlines, and capacity

Monitor project queues and adjust assignments when bottlenecks occur

Track assignments from intake through completion

Provide daily reporting on workload progress and task completion

Monitor estimated hours vs actual hours worked

Help solve staffing and resource allocation challenges

Communicate project timelines and workload updates to internal stakeholders

Escalate technical issues impacting workflow

Partner with operations, project management, and technical teams to keep work moving

Maintain accurate documentation and time tracking

Requirements

2+ years of experience in operations coordination, workflow coordination, workforce planning, scheduling, dispatch, project coordination, or similar roles

Experience managing high volumes of tasks or work assignments

Experience working with deadlines and shifting priorities

Strong analytical/problem‑solving skills

Comfortable working cross‑functionally with multiple teams

Nice to Have

Resource planning experience

Legal services experience

Claims administration experience

Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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